In a world where businesses often strive to undercut their competitors, it is all too easy to find the pursuit of quality and client satisfaction falling by the wayside.
But atSebu Hair in Collaroy and Crows Nest, owner Sebouh Bahadourian knows there is no undercutting a great quality haircut.
Known better as Seb, his two salons have been providing top-quality haircuts, hair styling and hair colouring services to his loyal and satisfied clients for nearly 10 years.
After 17 years working in other salons as senior stylist and even as the manager, Seb took the leap to open his own hair salon in Collaroy in 2008, followed by a second salon in Crows Nest in 2013.
But compared to managing someone elses salon, Seb soon discovered the reality of being a small business owner.
Even though you are your own boss, realistically your bosses are your clients, he said.
Yet despite his astounding success in business, Seb remains adamant that his favourite part of his salon empire is still getting to know his clients and giving them the best cut, style or colour that he can.
When the client walks in, we want them to be a better version of themselves, he said.
Perpetually undertaking advanced courses for both himself and his staff of senior hairdressers, Sebs ambition is set solely on offering the best quality possible for his customers.
You can never learn everything and you can never stop learning, he said.
With an unparalleled dedication to continued improvement, Seb enlists specialist external trainers to further develop and refine his craft, often closing his salons for a week of solid training throughout the year.
Clearly reflected in his Google and Facebook ratings of 4.7 and 4.8 stars respectively, Sebs focus on quality service has always been his primary ambition and his greatest asset.
The way that I look at our success is by people returning, and we do have a high number of clients returning.
With all the success and positive reviews, it would be easy for anyone to become affected and proud.
But not Seb.
This authentic and down-to-Earth salon owner has his feet firmly grounded and his ambitions set solely on improving customer satisfaction.
When asked where he saw himself in five to 10 years, Seb replied Id like to still definitely be hands-on in the salon.
While not ruling out the possibility of a third salon, Sebs modest ambitions include possibly extending his two current salons.
In addition, Seb also wants to help other start-up hair salons find their success without the hard lessons he has experienced firsthand.
Sharing what Ive learnt as a business owner and specifically as a hairdresser in business, with maybe people getting into the business as well, he said.
I know where Ive made some good choices and some bad choices, and hopefully eliminate other peoples bad choices so they can succeed too.
With current clients including the glamourous girls of Edge Models, Hi-5, and Sydney Weekender, Sebs reputation for quality is quickly spreading throughout the realm of Instagram (@sebuhair) where he is often seen alongside some of Australias most glamorous ladies.
This modest and amiable hairdresser is committed to making sure his clients are completely satisfied, striving to keeping our clients happy and keep getting positive feedback, he said.
And that is as good a reason as any to check out this great hair salon located in both Collaroy and Crows Nest.
1016 Pittwater Rd, Collaroy NSW 2097 | (02) 9981 1088 |www.sebu.com.au
3/14-16Willoughby Rd, Crows Nest NSW 2065 | (02) 9436 4905